Click this, and the latest version of Scrivener or Scapple will be installed to your Mac.Īt this point you should be good to go. Locate Scrivener or Scapple and check for a download button next to the application (it should look like a blue cloud with a downward arrow over it). Once this is done, open up the Mac App Store and click your Apple ID in the bottom left corner to open the "Purchased" section of the store. Typically all you need to do is find the Scrivener or Scapple icon in your Applications folder and move it to the Trash. This can be a little finicky on occasion. If you purchased from Apple's Mac App Store, then you will need to use their software to fix the broken update. Now you should be able to move the fresh copy in. If at this point you get an error about files being in use, you will need to double-click on the Applications folder to open it and move the broken copy of the application to the Trash. From the new window that pops up, drag the Scrivener or Scapple icon to the Application folder icon, as the arrow indicates, and confirm that you wish to overwrite what is already there. Unless your web browser opens the "Scrivener.dmg" or "Scapple.dmg" file for you, you'll need to open it yourself by locating it in the Downloads folder and double-clicking on it. Just download a fresh copy of the latest version of Scrivener or Scapple. Fixing your installation is incredibly easy. If you purchased directly from us and have a license code for the software, then you were probably alerted by Scrivener or Scapple that you had updates available, and clicked the Update button to do so. If you receive any messages about needing to purchase the software again, please disregard them. Getting everything back up and running is simple to do, but you'll need to follow a different set of instructions depending on who you purchased the application from.įor both versions under no circumstances would you need to purchase the software again. It is just the application itself which has become corrupted by the installer. Your work, settings, and registration information are all safe. Common symptoms of this are an icon that looks like the generic application icon, sometimes with a "Do Not" badge over it, and potentially your projects might even revert to looking like folders. Whether you let Scrivener or Scapple update automatically or you do it manually from within the app or Mac App Store, you may encounter a problem whereby the application refuses to run after being updated.
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